Robo-Writers, Translators, Chatbots: Developments in NLP and What it Means for Education

  • Sentiment analysis: NLP tools can “read” giant data sets to assess consumer brand sentiment and identify areas for improvement. It can detect negative comments as they are posted and can respond proactively.
  • Chatbots: NLP streamlines communication in many areas of work and has been used to process customer requests because it is able to analyze the language and create a response to common requests. When a request is not understood, the message is sent to a human agent. There are many companies that are using virtual assistant technology to facilitate calls. For example, when you make a call to the electric company, airlines, banks, or hotels, many of the most common requests can be responded to via chatbots or customers can manage their accounts using some of the voice commands. Companies often use the Alexa Skills Kit that is provided through Amazon.
  • Reducing online bullying: detection of Cyberbullying is another way NLP is being utilized for good. On social media, classifiers are being developed to detect the usage of abusive and derogatory language, as well as hate speech.
  • Fake news detection: While it may contribute to the problem, NLP has become a critical tool for detecting and reducing the spread of fake news and analyzing speech on social media. NLP is being used for automatic fake news identification this year, and this is an area we will likely see more of in 2022, with so much incorrect information about Covid-19 and other world issues circulating.
  • World of Work: NLP is being used in various sectors such as finance, healthcare and human resources. In healthcare, NLP can analyze voice records and convert them into text to be added into patients’ records. NLP is being used to train algorithms on mental health disease which can then be used to provide cognitive behavior therapy or virtual therapy assistants to patients with PTSD, autism, or depression. In finance, NLP can extract data for credit scoring or combined with machine learning and predictive analytics to detect fraud. In human resources, NLP screens resumes and recruiting chatbots use NLP to schedule interviews, facilitate onboarding of candidates and more.

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I am a Spanish and STEAM Emerging Tech Teacher, Attorney, Author and Blogger, Learning Enthusiast and EdTech Consultant

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Rachelle Dene Poth

Rachelle Dene Poth

I am a Spanish and STEAM Emerging Tech Teacher, Attorney, Author and Blogger, Learning Enthusiast and EdTech Consultant

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